COVID-19
INFO COVID-19 TESTING
It is possible to arrange a PCR or antigen test at the hotel. For more information please click here:
TresA,Test Point Canarias, Biolab Siete Mares, Hospiten
Before your trip, please consult the conditions at the following link: click here
WE REALLY CARE ABOUT YOU
For HOTEL COSTA CALERO THALASSO & SPA, taking care of our guests and our employees is and will be our main goal.
That is why we have implemented and updated the measures required by the Ministry of Health as detailed below:
OUR STAFF
All our staff have been trained and we have undergone a health and hygiene audit as well as certification
by a state-certified hygiene institute. Our staff has undergone a Covid-19 test before their incorporation into the job.
They will be protected at all times, having the necessary equipment to carry out their work with all the sanitary guarantees
NEW STANDARDS
Strict control and disinfection of all goods entering the hotel.
Specific contingency plan to apply in COVID19 detection cases.
ROOMS
Cleaning and disinfection of rooms with approved sanitary products, paying special attention to the most used elements.
Rooms will be cleaned when the guests are not in.
PUBLIC AREAS
Hydroalcoholic gel dispensers throughout the hotel, mandatory use in all restaurants and bars.
New cleaning protocols to ensure disinfection of most used elements
RECEPTION
At the Hotel’s entrance will be a disinfectant mat as well as hydroalcoholic gel dispensers for mandatory use
Protective screens at the counter.
Possibility of downloading the Hotel App to consult the services and schedules of our facilities.
POOLS AND SUN TERRACES
Cleaning and disinfection of sunbeds and sun terrace daily
Water quality control following strict protocols set by the Health Department
ENTERTAINMENT
The day and evening programmes are adapted accordingly
RESTAURANTS
The use of Hydroalcoholic gel displayed at the entrance of each Restaurant is compulsory. We highly recommend washing your hands.
The use of hydroalcoholic gel is mandatory for handling tweezers, spoons and other buffet utensils.
QR codes for the drinking menu
BARS
The use of Hydroalcoholic gel displayed at the entrance of each Restaurant is compulsory. We highly recommend washing your hands.
QR codes for the drinking menu
THALASSO & SPA CENTER
It is mandatory to apply Disinfectant Gel when entering the Spa.
COVID-19 HYGIENE RESPONSE CERTIFICATE
Our establishment has the Covid-19 Hygiene Response Certificate by Preverisk Group.
This certificate means that our hotel has satisfactory implemented a seriees of measures adressed to prevent
or mitigate the potencial spread of Covid-19 illness amongst their guests, staff and visitors.
These measures are based on international recommendations issued by official bodies
like the World Health Organisation and other international bodies (HPA, CDC, ELDSNET, etc), plus National regulations.
These measures have been adapted to the different departaments and activities (hotel, excursion, restaurant, etc.)
A risk-based approach has been adopted when looking at their operations.