COVID-19

WE REALLY CARE ABOUT YOU

For HOTEL COSTA CALERO THALASSO & SPA, taking care of our guests and our employees is and will be our main goal.

That is why we have implemented the measures required by the Ministry of Health as detailed below:

OUR STAFF

All our staff have been trained and we have undergone a health and hygiene audit as well as certification

by a state-certified hygiene institute. Our staff has undergone a Covid-19 test before their incorporation into the job.

They will be protected at all times, having the necessary equipment to carry out their work with all the sanitary guarantees

NEW STANDARDS

Strict control and disinfection of all goods entering the hotel.

Specific contingency plan to apply in COVID19 detection cases.

ROOMS

Cleaning and disinfection of rooms with approved sanitary products, paying special attention to most used elements.

Removing decorative and non-essential elements.

Rooms will be cleaned when the guests are not in.

PUBLIC  AREAS

Hydroalcoholic gel dispensers throughout the hotel, mandatory use in all restaurants and bars.

New cleaning protocols to ensure disinfection of most used elements

Wearing a mouth – nose protection is mandatory

Recommended routes of circulation and visual signs will be established to guarantee the social distance between the guests  (1.5m)

RECEPTION

At the Hotel’s entrance will be a disinfectant mat as well as hydroalcoholic gel dispensers for mandatory use

Protective screens at the counter.

Entrance and exit paths marked with safety distance markers (1. 5 meters). Possibility of downloading the Hotel App to consult the services and schedules of our facilities.

Wearing a mouth – nose protection is mandatory.

POOLS AND SUN TERRACES

The separation between sunbeds to maintain the recommended safety distance

Respecting the safety distance of 2 meters it is not obligatory to use the mask.

Cleaning and disinfection of sunbeds and  sun terrace twice a day

Water quality control following strict protocols set by the Health Department

ENTERTAINMENT

Implementation of new protocols to ensure hygiene and social distance

Wearing a mouth – nose protection is mandatory

The day and evening programmes are adapted to the “new reality”.

RESTAURANTS 

The use of Hydroalcoholic gel displayed at the entrance of each Restaurant is compulsory. We highly recommend washing your hands.

Wearing a mouth – nose protection is mandatory while taking the food from the buffet.

The use of hydroalcoholic gel is mandatory for handling tweezers, spoons and other buffet utensils.

Entrance and exit paths marked with safety distance markers (1. 5 meters).

Capacity control and table separation.

QR codes for the drinking menu

At breakfast and lunch, there are no tablecloths but individual doilies,

during dinner, the tablecloth will be changed after each use.

BARS

The use of Hydroalcoholic gel displayed at the entrance of each Restaurant is compulsory. We highly recommend washing your hands.

Wearing a mouth – nose protection is mandatory

QR codes for the drinking menu

Capacity control and table separation

THALASSO & SPA CENTER

Capacity is limited due to the pandemic, so appointments are essential.

It is necessary to make an appointment to use the Spa and the Gym

It is mandatory to apply Disinfectant Gel when entering the Spa.

Wearing a mouth – nose protection is mandatory at the Spa Reception and in the changing rooms.